RETURN & EXCHANGE POLICY

Please Read Our Return Policy on This Page To Understand The Return Conditions, Procedures, And Make Sure Your Item Is Eligible For Return.

We have no question asked 7-day Return & Exchange policy, which means you have 7 days after receiving your item to request a return or exchange.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Return Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved,

  • You will receive the FULL REFUND or Partial Refund if you availed FREE DELIVERY (total COD amount - delivery amoun
  • You’ll be automatically refunded on your bank account mentioned on return application within 10 business days.
  • Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at nusratmart.pk@outlook.com.

 

If your returned product is not validated for return, how you are informed?

If the quality check department rejects your return request then we will call you to explain the issue and send the item(s) back to you.
The arrangement of the delivery will be held by us.

You can always contact us for any return question at nusratmart.pk@outlook.com OR call/whatsapp on given number.


Damages and issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right by exchanging free of cost if Applicable.

You can right away contact us for exchange at nusratmart.pk@outlook.com

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products or one time used items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

if you want to exchange your item if its broken/missing/wrong/size issue/color issue just contact us at

nusratmart.pk@outlook.com OR  call/whatsapp on given number.

At Nusrat Mart Exchange is Free:

  • In addition, we will take care of picking up the package and send a courier to you for Exchange 
  • The courier will contact you before it reaches the address, you just need to have the package ready, in order to get it picked by courier team in exchange of item